Error message 553

[Route 9W]

This is a message a friend/customer of mine gets frequently, usually
when preparing a message off line and then try to send it once he gets
on line:

"The message could not be sent because one of the recipients was
rejected by the server. The rejected e-mail address was
***@aol.com'. Subject 'My Favorites, Account: 'Abow E-Mail',
Server: 'mail.Abow.com', Protocol: SMTP, Server Response: '553 sorry,
that domain isn't in my list of allowed rcpthosts (#5.7.1)', Port: 25,
Secure(SSL): No, Server Error: 553, Error Number: 0x800CCC79"

Similarly, this sometimes happens when he clicks on a 'mailto' on a
web page. The message is prepared but not be able to be sent, until he
goes to Outllook Express(6) and clicks on Send/Receive....the message
goes out right away. BTW, the example above actually was to an AOL
email address.

Any ideas will be appreciated. I do not want to remove Outlook
Express--experience not good here.

Thanks
Joe


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[Michael Santovec]

Because few SMTP mail servers support a logon feature, ISPs use a variety of means to
restrict access in order to reduce spam. However, SMTP Authentication is becoming more
common. Check with your ISP to see if this is an option. In OE this is specified in
Tools, Accounts, Mail, Properties, Servers, Outgoing Mail Server Requires Authentication.

Many ISPs require that you be directly connected to their service (not via another ISP,
corporate LAN, etc.) in order to send via their SMTP mail server. (They match your IP
address against those owned by the service.) An exception is made for messages being sent
to recipients of their service. The typical error message will be "Cannot Relay" or "Not
Local" or "Not Gateway", "Not Allowed Rcpthost" or something similar. A workaround for
this is to use the SMTP mail server of the service that you connect via, but leave your
other settings the same.

I'm going to guess that he has multiple mail accounts. In this speicifc case, he was not
connected to the Internet via Abow.com when he tried to send the message.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

Post by Route 9W
This is a message a friend/customer of mine gets frequently, usually
when preparing a message off line and then try to send it once he gets
"The message could not be sent because one of the recipients was
rejected by the server. The rejected e-mail address was
Server: 'mail.Abow.com', Protocol: SMTP, Server Response: '553 sorry,
that domain isn't in my list of allowed rcpthosts (#5.7.1)', Port: 25,
Secure(SSL): No, Server Error: 553, Error Number: 0x800CCC79"
Similarly, this sometimes happens when he clicks on a 'mailto' on a
web page. The message is prepared but not be able to be sent, until he
goes to Outllook Express(6) and clicks on Send/Receive....the message
goes out right away. BTW, the example above actually was to an AOL
email address.
Any ideas will be appreciated. I do not want to remove Outlook
Express--experience not good here.
Thanks
Joe
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[Route 9W]

Michael

Nope, he only has one email account! That would have been too easy.

I will check on the SMTP authorization, but there are a number of
folks who have the same situation and do not experience the problem.

Particualrly puzzling is the inability to send email when clicking on
a web page mailto....and then being able to send the mail wehn
clicking on Send/Receive.


I dunno.

Joe
On Wed, 23 Jul 2003 11:26:37 -0700, "Michael Santovec"

Post by Michael Santovec
Because few SMTP mail servers support a logon feature, ISPs use a variety of means to
restrict access in order to reduce spam. However, SMTP Authentication is becoming more
common. Check with your ISP to see if this is an option. In OE this is specified in
Tools, Accounts, Mail, Properties, Servers, Outgoing Mail Server Requires Authentication.
Many ISPs require that you be directly connected to their service (not via another ISP,
corporate LAN, etc.) in order to send via their SMTP mail server. (They match your IP
address against those owned by the service.) An exception is made for messages being sent
to recipients of their service. The typical error message will be "Cannot Relay" or "Not
Local" or "Not Gateway", "Not Allowed Rcpthost" or something similar. A workaround for
this is to use the SMTP mail server of the service that you connect via, but leave your
other settings the same.
I'm going to guess that he has multiple mail accounts. In this speicifc case, he was not
connected to the Internet via Abow.com when he tried to send the message.

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